SHIPPING AND PAYMENT
Payment Info: We are working on adding different payment options to our website but for now we are still doing it the old fashion way: via bank transfer. After placing your order, we will email you a Proforma with a unique order reference number, payment details and the amount to be paid. As soon as your payment has been received, your order will be shipped out and the tracking number will be sent to your email. Shipping Info: Our shipping partners are DHL, TNT, BPost and PostNL. In Belgium, the Netherlands and Luxembourg we offer free shipping for orders starting from 50€. All other countries have a shipping fee according to the weight of your parcel and, of course, the delivery address. Feel free to contact us for an estimated shipping fee to your country and address.
We will never sell, rent, or share your personal information with any third parties. All information provided by you will be treated with discretion. The information will not be used for other purposes besides order related affairs. The specified information will only be used in the administration of the trader. Occasionally we send out promotions (such as free entry tickets and Christmas cards), but if you wish not this, feel free to contact us through use of the comment section or by sending us an email
TERMS AND CONDITIONS
Article 1 - Definitions
1.1 Contract: any agreement under which GMB Group BV delivers goods
1.2Costumer: the customer of the goods mentioned in the previous paragraph – “You”
1.3 Trader: the natural or legal person who offers products to consumers - “We”
1.4 Withdrawal period: the period within which you can exercise your right of withdrawal.
1.5 Right of withdrawal: the option for you to withdraw from the distance contract during the withdrawal period.
Article 2 - Who are we?
GMB Group BV
Robert Molsstraat 61 | 2018 Antwerp | Belgium
T: +32 (0) 3-7221888
VAT: BE 0477.473.491
Available by phone: Monday to Friday from 10:00 am to 12:00 pm and from 2:00 pm to 4:00 pm.
Article 3 - The offer
3.1 If an offer is subject to a limited period of validity or is made subject to conditions, this will explicitly be mentioned in the offer.
3.2 The offer contains a complete and accurate description of the products being offered. This is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If illustrations have been used, please note that these may slightly differ from the products being offered. We are not bound by obvious errors or mistakes in the offer.
Article 4 - The contract
The agreement is concluded when you place an order, either electronically or by telephone.
When you have placed an order we will also confirm the order electronically. As long as we have not made a confirmation of your order, the agreement can still be terminated.
Article 5 - Right of withdrawal
5.1 You may dissolve the contract, without specifying the reason, during a period of fourteen days. This period begins when the order has been delivered.
5.2 You must inform us immediately of your decision to use your right of withdrawal. You will find the legal form “here”. We will send you confirmation of receipt when you have informed us via electronic mail of your decision to exercise your right of withdrawal.
5.3 You must return the goods to us unused and in their original packaging. This must happen immediately or at the latest 14 working days after informing us of your decision to exercise your right of withdrawal. We will confirm receipt as soon as we have received the returned products.
Article 6 - Costs in case of withdrawal
6.1 If you exercise your right of withdrawal, the customer will carry the costs of returning the goods.
6.2 If you have paid a sum, we will refund this sum as quickly as possible, though at the latest within 14 days after the goods were returned, via the same means of payment as the original payment, or via other means if mutually agreed and without extra charge. The cost of the original delivery will also be refunded.
Article 7 - Price
7.1 Prices stated in offers of products include VAT.
Article 8 - Delivery
8.1 In case of advance payment we will only ship the goods after the complete amount of the proforma invoice has been received in our account, and this within 3 days after receipt of payment, unless agreed differently. Delivery will happen no later than 30 days after the contract was made.
8.2 The place of delivery is deemed to be the address that you make known to us.
8.3 The cost of delivery will be paid by the customer, unless indicated otherwise on the invoice.
8.4 In case of complaints or non-delivery, you can contact us through email.
Article 9 - Payment
9.1 As far as no other specific date has been agreed, sums payable by the customer should be paid within 14 days after the start of the withdrawal period.
9.2 In case of advance payment, the customer is unable to request the execution of the order before the advance payment has been made.
9.3 In case of non-payment, we have the statutory right to charge reasonable costs made known in advance to you. In case of non-payment by the due date, you will owe GMB Group BV interest at the statutory interest rate plus 3 percentage points.
9.4 All delivered goods will remain property of GMB Group BV until the invoice has been paid in full.
Article 10 - Customer details
10.1 All data shared with us will be used for the execution of the sales agreement.
10.2 2The information will only be shared with our partners for the sole purpose of executing the contract.
10.3 We will occasionally use your contact details to inform you of promotions or news. You will be able to unsubscribe from our newsletter.
Article 11 - Applicable law and competent courts
11.1 Any dispute with regard to the interpretation or application of the agreement falls under the exclusive jurisdiction of the Antwerp court.
11.2 The provisions of the contract are subject to Belgian law.
Article 12 - Disclaimer
12.1 The content of this web shop is for informational purposes only. Always consult a doctor or specialist if you are unsure whether the use of our products is appropriate.
12.2 Since we cannot control the use of the products sold on this web shop, we accept no liability resulting from improper use, imprudence or damage caused directly or indirectly.
This page describes the privacy policies applied to the GMB Group website as well as the processing of all information collected during or as a result of your visit to this website.
Purpose of the processing of the personal data.
Processing of the personal data and the persons who have access to the processed data
The data provided will be included in the GMB Group files. The data will only be processed to the extent that the processing is necessary for the execution of the agreement that you have concluded with GMB Group.
We may combine the information we have collected from you with the information we have obtained from other sources. This allows us to improve the overall accuracy and completeness of the information and to better tailor our contacts with you.In addition, we may also collect information related to your use of our websites. For this we use various techniques, including cookies.
Sharing the data
We share your personal data with your consent or as needed to complete a transaction or deliver a product you have requested.
When you provide payment information to make a purchase, we will share payment information with banks and other entities that process payment transactions or provide other financial services, and to prevent fraud and reduce credit risk. Your personal information will not be sold or sent to third parties, nor disclosed. GMB Group reserves the right to use or disclose your data when this is necessary to preserve the integrity of the website, when required by law, when processing is vital to you, when processing is required to fulfill a task of public interest or even when the data processing is necessary to represent a legitimate interest.
Your rights regarding the data collected by us
You can let us know that you do not want them to be used for further marketing purposes. You can do this by contacting us in the following way:
- By email: email@example.com
- Through our website: www.gmb-ginsengcoffee.com
- By post: TAV GMB Group | Robert Molsstraat 61 | 2018 Antwerp | Belgium
- We will respond to your request within 30 days.
You can have incorrect data corrected or erase incomplete, irrelevant or prohibited data free of charge. You can do this by contacting us in the following way:
- By email: firstname.lastname@example.org
- Through our website: www.gmb-ginsengcoffee.com
- By post TAV GMB Group | Robert Molsstraat 61 | 2018 Antwerp | Belgium
- We will respond to your requests to access or delete your personal data within 30 days.
You have the right to view and correct your data free of charge.
Processor contact details:
GMB Group BV | Robert Molsstraat 61 | 2018 Antwerp | Belgium.
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